Return Policy

Return & Refund Policy

At Ektche, we take pride in the quality and effectiveness of our skincare products. Due to the personal and hygienic nature of our items, we maintain a strict no return policy on all orders once they have been shipped and/or delivered. This ensures the safety, integrity, and hygiene of every product we send out.

However, we understand that unforeseen issues can occur. As such, we do allow for refunds under specific, limited circumstances, as outlined below.

Refund Eligibility

A refund may be issued only under the following conditions:

  1. Damaged or Defective Products:
    If your product arrives physically damaged or is defective upon first use, you may be eligible for a refund. You must notify us within 7 days of delivery, accompanied by clear photographic evidence of the issue and your order number.

  2. Incorrect Item Shipped:
    In the rare event that you receive a product different from what you ordered, please contact us within 7 days of delivery with your order number and a photo of the incorrect item received.

  3. Package Lost in Transit:
    If your order is confirmed as lost by the shipping carrier (i.e., no delivery was made and tracking remains inactive), you may be eligible for a full refund or a reshipment at no additional cost.

Non-Refundable Situations

We do not offer refunds in the following situations:

  • Change of mind or buyer’s remorse

  • Skin sensitivity or allergic reactions (as results may vary by individual)

  • Incorrect shipping information provided by the customer

  • Claims submitted after the 7-day window has passed

How to Request a Refund

To submit a refund request, please email our support team at [your support email] with the following details:

  • Full name and order number

  • Description of the issue

  • Photos of the damaged or incorrect product (if applicable)

  • Date of delivery

Refund requests are reviewed on a case-by-case basis and may take up to 5–7 business days to process. If your request is approved, the refund will be issued to your original method of payment.

Final Note

By completing a purchase through our website, you acknowledge and agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice.

For questions or further assistance, please contact chetan.sai2008@gmail.com